You’ve heard it before, “the customer is always right.” This phrase was coined in 1909 by Harry Gordon Selfridge, who owned a department store in London. The thing is, that was well over 100 years ago, and things have [..]
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Customer service techniques have changed over the years. The one area where companies can achieve outstanding customer loyalty and connections is incorporating empathy into their customer service model.
The ability to use [..]
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When appropriately done, meetings are an excellent tool for addressing conflicts, making critical decisions, evaluating performance, and achieving goals. When performed improperly, they tend to waste time and resources. [..]
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If you run a business, you’d know that your customers are the lifeblood of your organization. After all, they’re the ones bringing in the money by purchasing your products and services. Therefore, you need to do all you [..]
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It can be challenging when you start a new business to say “no” to a potential client or customer. Still, there are times when saying “no” is necessary. Saying “yes” to things you’re not adept in, don’t [..]
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You want to be the go-to service or product in business, but that requires you to outshine your competitors. How can you do that? You can use many different strategies. There’s no one cookie-cutter way, and each industry [..]
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As a small business entrepreneur, you’ve probably witnessed the impact of having a social media account on a business. In your personal social media account, it is evident in your timeline or feed that businesses [..]
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Customers expect good customer service, and when you give it to them, you create loyalty in return. When you wow them and go beyond their expectations, you will leave an impression that will keep them raving about you. [..]
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