If you live near Los Angeles or Chicago, Kohl’s is about to make returning the things you bought on Amazon.com much easier.
Following announcement that Kohl’s would start selling goods from Amazon in ten of its stores, Kohl’s has also announced that will be able to return certain selected goods bought from Amazon.com at selected Kohl’s locations. Kohl’s will accept the merchandise at 82 stores in Los Angeles and Chicago beginning this October.
This is a move that will see the two companies expand their e-commerce and strengthen their partnership. The move will benefit Kohl’s greatly by improving frequency and bringing more traffic to their stores, increasing access to new customers and boosting their sales. The deal will also see Kohl’s potentially drive their sales higher by luring customers who are returning Amazon wares to shop in their stores.
“We believe in the power of our store portfolio and know that our future as a best-in-class omnichannel retailer will be driven by how inventive, compelling and unique we can make our store experience,” said Michelle Gass, Kohl’s chief merchandising and customer officer.
Kohl’s announced that it would pack and ship all eligible items to Amazon fulfillment centers for free. With many people shifting to online shopping, Kohl’s partnership with the e-commerce giant will definitely increase their portfolio and also benefit from Amazon’s customer base.
Some have speculated that Amazon is putting Kohl’s through a trail run before an acquisition.