Chatbots have become a very popular choice for business owners that want to remain connected with potential leads and visitors on their page at all times. If you can’t afford to have a customer support attendant manning your website 24/7, you should definitely consider deploying a chatbot. However, if you search online, you will see a variety of options available when selecting an AI chatbot. Here are the five most important factors to consider before you decide to deploy one on your website.
1. Multiple Function Capability
Ideally, as a business owner, you should consider deploying a chatbot that is capable of carrying out multiple functions at once. For instance, not only should the chatbot take queries from customers and answer them right away, but it should also be able to pull information from the existing database. Your chatbot should be able to communicate with multiple systems at once. From lead generation to customer support, chatbots from developers like ADA should provide comprehensive functionality.
2. Support for Multiple Channels
Another important factor that you need to consider is the fact that the chatbot should have support for multiple channels. The chatbot shouldn’t just work on your website; it should also work directly on your mobile app, or any other channel through which the user is entering your website. This is imperative because it will allow you to provide streamlined support to every user. Before you decide to invest in a chatbot, you need to check the list of features that it offers. It will give you a better idea about the different unique options that are included within the chatbot, and make it easy for you to decide accordingly.
3. Natural Language Processing
One of the most obvious features that you would expect from a chatbot is natural language processing. Speech support should be included in the chatbot so that they are able to hold an accurate conversation. NLP training is designed to work in tandem with AI so that the chatbot is able to improve interactions and continue learning. The same question can be asked in a hundred different ways, and your chatbot needs to recognize exactly what’s being asked and provide a relevant response.
4. An Independent Platform
More importantly, there should be an independent platform from where you can tinker with the chatbot. With the help of an independent platform, you can make as many changes as you want to your chatbot without having to worry about any of the back-end code. The AI chatbot should be able to bridge with the platform as well. It’s recommended that you learn how to make adjustments accordingly so that your customers get the best possible service.
5. Industry Experience
Last, but not the least, you need to take a look at the industry experience of the company from which you are buying the chatbot. How much knowledge do they have about particular domains? It’s recommended that you buy a chatbot from a reputable company only.