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8 Goals For an Ice Cream Business

Goals for an Ice Cream Shop


The ice cream industry, with its irresistible flavors and universal appeal, offers businesses immense opportunities. However, to truly make a mark and build a successful enterprise in this space, businesses need clear objectives.

Setting goals for an ice cream business is important to its long-term success and sustainability. Goals serve as the compass that directs all business operations. Without them, it’s like sailing a ship without a destination; while you might stay afloat, you won’t necessarily get anywhere meaningful.

By setting goals, an ice cream business can measure its progress and ensure profitability. Also, having clear objectives aids in decision-making processes. You don’t need to spend a ton of time making decisions if you are clear on the direction you want to go.

For a sector as seasonal and trend-driven as the ice cream industry, understanding where you want to be in the future can also help anticipate challenges, ensuring resilience and adaptability. In essence, goal-setting is the backbone of strategic planning, ensuring that an ice cream business thrives on both sunny days and cold winters.

Here are seven crucial goals for an ice cream business to achieve long-term success.

The Cold Sweet Treat Industry: Sales, Projections, and Evolving Trends

The cold sweet treat industry, encompassing favorites like ice cream and frozen yogurt, has traditionally been one marked by periodic surges in popularity, often seasonally driven.

The ice cream and frozen treat sector is an $80 billion industry. Projections for the industry are optimistic. The industry is anticipated to grow at a compounded annual growth rate of around 4.2% between now and 2030. This growth is expected to be driven by both traditional markets in North America and Europe and emerging markets in Asia, where the consumption of ice creams and frozen desserts is witnessing an uptick.

The evolution of flavors in the cold sweet treat industry offers a fascinating glimpse into global consumer palates. While classics like vanilla, chocolate, and strawberry remain perennial favorites, there’s been a notable shift toward unique and globally-inspired flavors.

Brands are exploring ingredients and tastes that cater to an increasingly global and adventurous consumer base. Flavors inspired by Asian cuisines, such as matcha green tea, lychee, or black sesame, are finding favor not just in Asia but across Western markets as well.

If you’re looking to compete in this segment, you will need to have some clear and impactful goals. Let’s take a look at some of those goals.


1. Find Capable Employees

Finding capable employees for your ice cream business is of paramount importance for several reasons that stretch beyond the seemingly simple tasks associated with scooping and serving.

In the hospitality and food service industry, the frontline staff often serve as the face of your business. Their interactions, demeanor, and service directly shape the customer’s experience. Capable employees ensure that customers receive not only delicious ice cream but also a pleasant interaction, making it more likely they’ll return. This positive rapport can also lead to word-of-mouth marketing, one of the most authentic and effective promotional strategies for local businesses.

Secondly, the operational efficiency of an ice cream business relies heavily on its staff. Capable employees understand the intricacies of stock management, equipment maintenance, and the importance of adhering to health and safety standards. Their ability to manage these components without constant oversight can drastically reduce waste.

Also, training and high employee turnover can be costly for businesses. By hiring capable employees from the outset and investing in their growth, you can reduce these costs significantly. Retaining well-trained, experienced staff ensures consistency in service quality. And, while we’re on the subject, you should be setting goals for your employees that align with your goals for the ice cream business.


2. Find the Right Location

Finding the right location for your ice cream shop is crucial. The importance of this decision cannot be overstated. Even the finest ice cream, served by the most competent staff, will go unnoticed if located in a hard-to-reach or obscure area. The right location ensures that both regular customers and casual passersby can effortlessly enter your shop.

Locations near places with high foot traffic, such as parks, schools, or theaters, can exponentially increase the number of potential customers that walk through your doors. High visibility also plays a part in branding and marketing. A shop situated in a prominent location acts as its own advertisement. The sight of a bustling ice cream parlor, especially on hot days, will naturally attract more people. 

The financial implications of location choice are also profound. While prime locations typically come with higher rental costs, the potential for increased sales often justifies the expense. However, it’s essential to strike a balance to ensure that the location’s cost doesn’t prohibitively eat into profits.


3. Offer “Fall and Winter Time” Flavors

One of the major challenges of running any ice cream business is dealing with those cold winter months. While some shops may do better in areas like Florida where it is warm most of the year, most ice cream shops expect their sales to decrease once the temperature starts to drop.

But the weather doesn’t necessarily mean that you need to close your doors. You can find ways to bring people in by offering fall and wintertime flavors. Offering seasonal flavors will help you attract customers who like to enjoy certain flavors during specific seasons. 

Here are some fall and wintertime flavors you can offer:

Fall Flavors:

  • Apple Pie
  • Gingerbread
  • Cinnamon
  • Pumpkin

Winter Flavors

  • Peppermint
  • Mint
  • Cranberry
  • White Chocolate


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large variety of colorful ice cream shop


4. Get a Profit Margin Above 25%

A goal of any new business is to reach profitability. But once you’re profitable, the next step is to increase those profits. For an ice cream business, there is a number that you should try to attain. According to Ice Cream University, a standard ice cream shop has a profit margin of about 25%. That means that in order to keep up with your competitors, you should shoot for at least 25% profitability.

To do this, take a look at your expenses. See if there are areas where you can cut costs. Also, reach out to your suppliers to see if there are ways to lower the wholesale price of the products you purchase from them.

Also, take a look at your prices. Is there an underpriced item? If so, try adjusting your prices slightly to see if your customers are still comfortable paying a little more for your ice cream. However, be careful with your pricing adjustments. If you raise prices too high, too quickly, you will lose customers who may never return.


5. Build a Local Following on Instagram and TikTok

Your local customers will be the bread and butter of your ice cream business. And, if you want to use social media to reach those customers there are two platforms to focus on; Instagram and TikTok.

Building a local following requires a blend of strategic content creation, community engagement, and platform-specific insights. Start by optimizing your profile. Ensure that your bio clearly states your location and niche. This makes it easy for local users to identify and relate with you. Craft content that resonates with your local audience. Highlight local landmarks, participate in local events, and collaborate with local businesses and influencers.

This not only reinforces your connection to the community but also leverages the audience of those you collaborate with. Regularly use location tags in your posts and stories. This makes it easier for people in your area to discover your content when they search for local posts. Engage actively with your followers by responding to comments, and DMs, and also by commenting on and liking posts of other local users and businesses.

Hosting giveaways with a local twist or partnering with nearby businesses for joint promotions can also drive significant local interest. Lastly, always keep an eye on these platforms’ evolving features and algorithms. Use insights to understand which posts your local audience prefers, and adjust your content strategy accordingly. With consistency, authenticity, and engagement, you’ll see your local following grow.


6. Diversify Your Menu

Diversifying the menu for your ice cream business is a strategic imperative. At the heart of any community, there exists a variety of tastes and preferences. Some people might have unwavering loyalty to classics like chocolate or vanilla. However, others might perpetually seek the thrill of the new. These people hunt for exotic or experimental flavors. Catering to this wide spectrum of desires ensures that your shop resonates with a larger audience which will encourage repeat visits.

Also, the modern consumer is not just driven by flavor; they are often informed and influenced by lifestyle choices and dietary needs. The rise in veganism, gluten-free diets, and other health-conscious choices mandates an inclusive menu. By ensuring that your offerings cater to these diverse dietary requirements, your shop stands as a welcoming haven for everyone.

 A diversified menu can provide your ice cream business with a unique identity. Rather than being one among many, your shop could be the one that introduces a region to a novel flavor or combination, establishing your brand as a trendsetter.

Here are a few menu items you might consider adding:

  • Milkshakes
  • Floats
  • Gelato
  • Frozen Yogurt

One last thing, from a risk management perspective, heavily relying on a few flavors can be a gamble. Supply chain disruptions, changing customer preferences, or even seasonal variations can affect the popularity and availability of a flavor. A diversified menu acts as a safeguard against such uncertainties, ensuring that your business remains robust and resilient.


7. Build a Recognizable Brand

The essence of branding lies in the promise of consistency. When customers visit your shop, they come with certain expectations set by your brand’s image. By consistently delivering on these expectations, you cultivate trust. Over time, this trust transforms into loyalty, ensuring that customers choose your shop over competitors, even if they’re offered similar products or deals elsewhere.


8. Create a Signature Flavor or Treat

 Amidst a sea of vanilla scoops and chocolate drizzles, a signature treat acts as your shop’s calling card. It’s the item that people travel distances for, the flavor that gets whispered in recommendations. It is also the treat that becomes synonymous with your shop’s name. This distinction can give you an edge over competitors, ensuring that amidst numerous options, your shop stands out as a must-visit destination.

Creating a signature treat for your ice cream shop is akin to crafting a legacy. This distinctive offering not only sets you apart in a crowded marketplace but also becomes a touchstone for your brand. This signature treat may even be one of the fall and winter time flavors. The limited availability may help drive extra customers to your doors in the fall and winter.



While the sweet allure of ice cream makes it a favorite for many, running an ice cream business is not without its challenges. Setting clear goals – from product quality to marketing strategies – is essential for any ice cream entrepreneur. You also need to understand the type of business goals that are important to you. With the right objectives in mind, businesses can carve out their niche in this delightful industry and ensure customers keep coming back for scoop after scoop.


Also read:

10 Powerful Non-Financial Business Goals to Set for Yourself

7 Powerful Medium-Term Goals to Set for Your Business

7 First-Year Business Goals to Set for Yourself

Ralph Paul on Twitter
Ralph Paul
Ralph is the Managing Editor at StartUp Mindset. The StartUp Mindset team consists of dedicated individuals and is designed to help new, seasoned, and aspiring entrepreneurs succeed.

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Ralph is the Managing Editor at StartUp Mindset. The StartUp Mindset team consists of dedicated individuals and is designed to help new, seasoned, and aspiring entrepreneurs succeed.

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