If you’ve heard of keyloggers, then it isn’t likely that you’ve heard anything positive about them, as they are typically a tool that is used by hackers and those involved in spreading ransomware. However, you may be surprised to learn that there is a legitimate use for keylogging software.
Before we get into the details, let’s make sure that everyone is on the same page and go over exactly what keylogging software is in the first place. As you would expect from the name, key logging software is a kind of program that logs the user’s keystrokes and saves them, in its simplest form.
Now, you may be wondering what kind of use could be considered legitimate for a keylogger, and the only acceptable use of it is to watch over your employees. In this short article, we’re going to look at three major liabilities that can be avoided if you decide to implement keylogging software in your business.
Ensure Professionalism and Courtesy
When you’re able to see everything that your employees type out (and they know that too), then they’ll be far more likely to treat clients and customers with the courtesy that is expected. Professionalism is everything when dealing with customers, and disrespect can quickly ruin your business’ reputation.
Whether it is a disgruntled employee who has snapped or someone who doesn’t know the ins and outs of customer service, key logging software will allow you to take corrective measures. This will also allow you to determine who is at fault in interactions between workers and clients that have gone sour.
Risk Management Between Employees
The liabilities you face as a boss don’t end when it comes to interactions between your employees, and in fact, this is where they can be the most severe. Keylogging software will allow you to settle disputes between workers with ease, as you will have access to a transcript of all text-based interactions.
This can help with matters of sexual assault, problems with employee conduct, and other issues that are internal. At the very least, employees will be aware that there is a keylogger, and they will try and settle problems outside of the workplace, where you are not legally responsible for them.
Business is competitive, that much is obvious, and it is often up to you to do what you can to prevent your competitors from getting the upper hand. A keylogger can often help you prevent industrial espionage and the spreading of trade secrets, and you can even set filters and alerts for the keylogger to detect particular information.
New employees will be a particular risk when it comes to data breaches, and you may wish to use more stringent filtering on their keyloggers.
As you can see, keystroke logging software has plenty of legitimate uses in the realm of business. We hope that this guide has been both concise and helpful, and we thank you for your time.