Customer service techniques have changed over the years. The one area where companies can achieve outstanding customer loyalty and connections is incorporating empathy into their customer service model.
The ability to [..]
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When appropriately done, meetings are an excellent tool for addressing conflicts, making critical decisions, evaluating performance, and achieving goals. When performed improperly, they tend to waste time and resources. [..]
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Comments Off on 5 Communication Strategies To Increase Customer Satisfaction
If you run a business, you’d know that your customers are the lifeblood of your organization. After all, they’re the ones bringing in the money by purchasing your products and services. Therefore, you need to [..]
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It can be challenging when you start a new business to say “no” to a potential client or customer. Still, there are times when saying “no” is necessary. Saying “yes” to things [..]
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You want to be the go-to service or product in business, but that requires you to outshine your competitors. How can you do that? You can use many different strategies. There’s no one cookie-cutter way, and each [..]
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Comments Off on 4 Benefits of Creating a Customer Persona for Your Small Business
As a small business entrepreneur, you’ve probably witnessed the impact of having a social media account on a business. In your personal social media account, it is evident in your timeline or feed that [..]
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Customers expect good customer service, and when you give it to them, you create loyalty in return. When you wow them and go beyond their expectations, you will leave an impression that will keep them raving about you. [..]
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It’s virtually impossible to effectively track, measure, and grow your business without establishing a blueprint for your marketing efforts. A marketing plan is your official guide that details your strategies for [..]
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Have you entered yourself or your business into awards in the last year or so?
Not many people have in fairness, and I know why. Maybe now isn’t the best time to place yourself on a pedestal and apply [..]
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Difficult customers can be a nightmare for brick-and-mortar retailers as well as online sellers, including those who sell on Amazon. Odds are, you’ve probably witnessed some of them at one point while [..]
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